Ladders

Ladders is a premium job site helping people find jobs paying $100K or more. There are two sides to the website, the job seeker site, and Ladders Recruiter where recruiters source top talent and are provided with direct contact information and exclusive candidate insights.

My role: Product designer on the recruiter team (and occasionally the job seeker team) optimizing the site for a more intuitive experience.

The date: June 2018 - Present

Check out the collection of projects below or skip to a section:
Member Admin | ATS | Manage Job Promotion



Ladders



Member Admin

Member Admin (Internal Use)

The Customer Success team at Ladders is a hardworking group who is in constant contact with Ladders members, ensuring job seekers are having success on site. The Customer Success team handles requests from members to upgrade their account, turn off automatic payments, troubleshoot a search, among others.

Recently, a new payment system was implemented for auto-billing and an old admin system handling account activity was phased out. I was tasked with designing a tool to replace the old admin system and integrating it with the new payment system.

I worked closely with the Customer Success team to understand how they used the old admin tool to decide what functionality needed to be included in this new internal tool. I even spent a day working alongside them, interacting with job-seekers myself to understand what the team deals with daily and how my new tool would be integrated in their duties.

This new admin tool allows the Customer Success team to handle actions that the old admin tool could, such as allowing the Ladders employee to impersonate the job-seeker's account to troubleshoot a search. New actions were also added, including the ability to downgrade membership resulting in a change from premium to basic member, email unsubscribe, and auto-renew turned off.

This new tool allows the Customer Success team to work more efficiently, allowing for more actions to be taken without having to impersonate the account, and a greater level of detail in to account activity for faster response rates and greater success troubleshooting.


Applicant Tracking System

Applicant Tracking Systems, or ATS, is generally used by recruiters to manage applications posted to their job openings across the web.

Previously, Ladders allowed recruiters to add their ATS details in their account settings manually. This was not ideal because it could be a multi-step process and was hidden in a tab in settings that could be missed. (See top image)

I redesigned this process to use a back-end process that would be able to suggest an ATS to a recruiter, which they could confirm if correct, or edit to be accurate. In addition, there would be an alert in their account drop down menu, prompting them to confirm their ATS to be sure this useful setting would not be missed by recruiters. (See bottom image)

Overall, this simplified the process by suggesting an ATS to a recruiter, taking work away from the user, and alerts them that a suggestion has been made, ensuring that the setting is accurate and being used to its fullest potential.

ATS old

ATS new


Manage Jobs OLD

Manage Jobs NEW

Manage Job Promotions

In the Manage Jobs section of the recruiter site, a recruiter is able to view the job post information such as the title, company, and location of the job. Also, a recruiter is able to see how their job posts are performing in terms of views and applicants with the option to promote the post.

There was an issue in this information where the amount a recruiter was charged for a job promotion did not match up with the number of clicks a job received. For example, if a promoted job cost a recruiter $140, they would expect that to show 140 views of the post since Ladders advertises cost-per-click job promotion at $1/click.

Previously, there was only a column for job post views which only accounted for logged-in member clicks. For example, a recruiter would be charged $140 for a job promotion and only see 125 views because 15 clicks came from logged out members. (See top image)

In order to clear up this discrepancy, I added a separate column for clicks to the manage jobs page. Now, the clicks and views are separate, so a recruiter will be able to see the difference between clicks (the amount they are charged for) and views (the number of logged in members that viewed the post. (See bottom image)

To make this even more clear to our users, I added a tool tip on hover to explain the difference between the views and clicks columns to clear any confusion and provide clarity on the amount being charged for a cost-per-click job promotion.