Ladders UX Research
Ladders is a premium job site helping people find jobs paying $100K or more. Ladders Recruiter is where recruiters source top talent and are provided with direct contact information and exclusive candidate insights.
My role: Product designer on the recruiter experience team
The goal: Understand why e-commerce sales goal had not been met and make a product experience change to increase revenue (Please see the original monetization flow on the right)
The outcome: Refunds decreased by 80%